Cancellation and Refund Policy for Diving Trips

We understand that plans can change, and sometimes unforeseen circumstances may prevent you from participating in your scheduled dive activities. To ensure clarity, please review the updated cancellation and refund policy below.

Payment: full payment is required prior the start of any fun diving or snorkeling activity.

해제: If you need to cancel your reservation, please notify us as soon as possible. We require a minimum of 72 hours’ notice for all cancellations. You may cancel your reservation via WhatsApp, email, or in person.

• Cancellations made more than 72 hours in advance will receive a full refund.
• Cancellations made within 72 hours of the start of the activity are not eligible for a refund, except under special circumstances at the discretion of the company. This is because resources and preparations for the activity would have already been put in place. Please inquire via whatsapp or email if a partial refund would be available.
• No-shows or cancellations within 24 hours will not be refunded. This policy is in place because we may have turned away other customers and may not be able to fill the vacant spot on short notice.

Refunds may take up to 7-10 business days to process.

Cancellation due to illness:

If you need to cancel your dive due to illness, a refund may be available at the discretion of the company minus any cost incurred regardless of the reason. In this case, a medical certificate must be provided within 12 hours of the scheduled activity to be eligible for consideration.

일정 변경 옵션:

If you need to reschedule your dive, we will do our best to accommodate your needs, subject to availability. Rescheduling must be done at least 72 hours in advance. Rescheduling requests within 72 hours of the scheduled dive may incur additional fees to cover costs already incurred by the company.

프로그램 도중 취소:

If a participant decides to cancel a dive during a trip that has already started, no partial or full refund will be issued. Please ensure that you are physically fit to dive before booking. Guests prone to motion sickness should take appropriate measures to ensure their comfort well before boarding the vessel.

Refunds due to weather conditions:

In the event that we cancel your dive activity due to unfavorable weather conditions or any other unforeseen circumstance beyond our control, you will be offered the option to reschedule or receive a full refund.

We appreciate your understanding and cooperation. If you have any questions or need further clarification, please don’t hesitate to contact us.